Privacy Policy

How we collect, use, and protect your personal information

Last Updated: July 15, 2025

Introduction

This Privacy Policy describes how Kenya Forex Firm ("we," "us," or "our") collects, uses, and discloses your personal information when you visit our website at https://fx.kenyaforexfirm.com (the "Website"), including any other media form, media channel, mobile website, or mobile application related or connected thereto.

We are committed to protecting your personal information and your right to privacy in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the Data Protection Act of Kenya.

Please read this Privacy Policy carefully as it will help you understand what we do with the information that we collect.

Information We Collect

Personal Information You Disclose to Us

We collect personal information that you voluntarily provide to us when you:

  • Register on the Website
  • Express an interest in obtaining information about us or our products and services
  • Participate in activities on the Website
  • Contact us

The personal information we collect may include:

  • Name and contact information (email address, phone number)
  • Credentials (password, security questions)
  • Business information (company name, job title)
  • Payment information (for broker partnerships)
  • Preferences and feedback

Information Automatically Collected

We automatically collect certain information when you visit, use, or navigate the Website. This information does not reveal your specific identity but may include:

  • Device and usage information (IP address, browser type, operating system)
  • Location information
  • Log and usage data

This information is primarily needed to maintain the security and operation of our Website, and for our internal analytics and reporting purposes.

How We Use Your Information

We use the information we collect or receive:

  • To facilitate account creation and authentication
  • To provide and maintain our Website
  • To respond to inquiries and offer support
  • To send administrative information
  • To send marketing and promotional communications (with your consent)
  • To improve our Website and user experience
  • To protect our Website and users
  • To comply with legal obligations

We will only process your personal information for the purposes set out above when we have a valid legal ground for doing so. Our legal grounds for processing your personal information include:

  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate interests
  • Your consent

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use personal information about you. Cookies are small data files placed on your device when you visit a website.

We use the following types of cookies:

  • Essential cookies: Necessary for the Website to function properly
  • Preference cookies: Enable the Website to remember your preferences
  • Analytics cookies: Help us understand how visitors interact with the Website
  • Marketing cookies: Track your browsing habits to deliver targeted advertising

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Website may become inaccessible or not function properly.

Third-Party Disclosure

We may share your personal information with the following categories of third parties:

  • Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf.
  • Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
  • Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.
  • Legal Requirements: We may disclose your information where we are legally required to do so.

We do not sell, rent, or trade your personal information with third parties for their commercial purposes.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

We will notify you of any security breach as required by applicable law.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Right to access your personal information
  • Right to rectify inaccurate personal information
  • Right to erasure (right to be forgotten)
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within 30 days.

Children's Privacy

Our Website is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

Contact Us

If you have questions or comments about this Privacy Policy, you may contact us:

Contact Information

If you have any questions about this Privacy Policy, please contact us:

Patrick Mahinge
Senior Financial Analyst and CMT® Charterholder